Late Monday, Feb. 13, 2023, customers of U.S. wireless provider T-Mobile reported widespread service outages to websites tracking service interruptions. According to Downdetector.com and Product-Reviews.net, outages were reported in multiple areas. Many Twitter users echoed these reports. Many users reported their service had been changed to “SOS mode,” meaning they were not directly connected to a network but could still make emergency calls.

Neville Ray, President of Technology at T-Mobile, issued a statement at 1:00am, revealing that the outage was caused by a third-party fiber interruption issue. Ray reported that, by 3:00am, the organization had seen “significant improvement” while still operating at near normal levels. Ray apologized to all customers who experienced the frustrating issue.

It appears that other major carriers were also affected, though